Returns
- To be eligible, the item must be:
- Unused, unwashed, and in its original condition.
- In the original packaging with all tags, accessories, and manuals (if applicable).
- Some items are not returnable. This depends on the product type, and will be clearly mentioned on the respective product page.
- Items purchased during clearance, special offers, or marked as Final Sale cannot be returned.
- Once your return is received and inspected, we will notify you via email.
- If approved, the refund will be issued to your original payment method within 5–10 business days.
- Please note that original shipping charges (if any) are non-refundable.
- If the item is not eligible for a refund (due to condition or non-returnable status), we will notify you and arrange to send it back to you.
Exchanges
- We only replace items if they are defective, damaged, or incorrect at the time of delivery.
- If you need an exchange for the same item, please email us at info.rayams@gmail.com
with your order number and product details.
Order Cancellations
- Orders can be cancelled within 24 hours of placing the order.
- After the order has been processed or shipped, cancellations cannot be accepted.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
📧 info.rayams@gmail.com